RC Lowrider Connect DISCLAIMER

RCLowrider Connect is not in the shipping business and has no control of Shipping & Handling or packing costs. rc lowrider policy order processing & shipping rc cars

additional Fees may be charged in quote based on shipping service Signature Required & Insurance are required. (Opt out- RCLowrider Connect.com is not responsible for any damaged lost or stolen items in transit) rc lowrider policy rc cars order processing & shipping

• NO REFUNDS- For orders that have been sent CLAIMS for (example- Lost or not received Stolen or Damaged) until the CLAIM has been processed and completed. This can take up to 5-10 business days to complete.
• An investigation of WHAT exactly happened during that delivery from the carrier must be complete.
• Once CLAIM is complete a refund or replacement of said item or order will be completed. 

Kustom Orders are a 3-6 week turnaround from time of order completion. (Order Deposit placed- Body Kit Ordered)

Additional work request to Order will add more turn over time. More Work more time! 

Time will vary depending on Paint Cure Times. rc cars rc lowrider policy order processing & shipping

RCLowrider Connect is a Kustom Service- NO RETURNS ON ANY KUSTOM ORDERS- rc cars rc lowrider policy order processing & shipping

• All Kustom Bodies are Inspected & PHOTOGRAPHED before any official last packing is done.
• Customer must sign off on multiple photos in different angles of RC Kustom Body.
• Photos of an open before sealed PHOTO will be sent and saved.
• A shipping label will be created & sent to customer via email.
• Attached inside of BOX Instructions for Kustom Body Handling
• RC LOWRIDER CONNECT- WILL NOT WARRANTY-ANY Damages of BODY for MIS-HANDLING or improper Installation of BODY TO CHASSIS

3D Parts we manufacturer are 3D Plastic printed. RAW plastic material may need finish work sanding before paint.

3-4 Day Part Turnaround. Customers will receive Tracking info for order. rc cars rc lowrider policy order processing & shipping

IN STOCK PARTS WILL SHIP IN 1-2 Business Days (NOT INCLUDING WEEKENDS)

• Customers only have 24 HOURS to report any defects to KUSTOM BODY (Photo inspection will be performed to compare)
• Once defective CLAIM is made please allow a 24-48 hour REVIEW of claim. Within that time a set determination will be made.
• NO REPLACEMENT BODIES WILL BE OFFERED UNTIL PHOTO INSPECTION IS COMPLETED
• NOT ALL CLAIMS WILL BE OFFERED A DIRECT REPLACEMENT BODY (REPAIR will be offered)
• NO REFUNDS ON ANY KUSTOM BODYS (NO REFUND ON DEPOSITS)

• Customers who decide to CHARGE BACK on Paypal- there will be a delay in your original order process. 
• Once claim is inputted - we will escalate to the highest level- "WE WILL UP HOLD to OUR POLICY"
• Pay Pal - "ESCALATE" is ONLY VALID if there is zero Reply communication.
• Example- (Kustom Body Kit that becomes "DAMAGED" due to UPS or FEDEX Delivery Error-(comunicateDirect with us)
• NO REFUNDS ON ANY KUSTOM BODYS (NO REFUND ON DEPOSITS)
• Only a replacement (Part of Body Kit will be offered)